Cisco phone stuck on registering Both phones were reset and applied config before losing connectivity to the CUCM. Does anyone know the command/procedure for resetting the phone from the gateway? Note this is not a CME Jan 29, 2020 · Hello, cisco 8821 wireless phone not registering with the CUCM. Background: The device looks like it rolled back it's . 1. It gets an response from CUCM for the REGISTER request. 943230 JVM: . actually no need to do. phone not registered info comes. Something is working right because the phones are pulling the config file, but I can't figure out why they're not registering. sh voice register all shows that the device has attempted few times to register. My ASA is running ASA 8. do factory reset. 5 to 12. A similar issue occurs with the phone in VLAN 18, which communicates with Router2, connected to Router1 via OSPF. Oct 6, 2020 · through DISA we updated the phones xml files to reflect the number change, but some of the phones get stuck in registering. Dec 3, 2015 · Solved: We are running Callmanager 10. It does this every time the phone is restarted/reset. My IP Phones are in remote location. x firmware whereas the problem phone is running an 11. I know I'm missing a small detail, it's always something small that's missed. 6. I've got a TAC case open, however we have not found a cause. No other phones on our network have this issue, its just the meeting room where the phone may go unused for weeks at a time. 10-3-1-12 CUCM PUB: 10. When powering off and then bring it back it works (registering ) sometimes but not all times that kind of restarting helps. No exchange of voice packets has yet been initiated. The DHCP on the Windows server have two scopes - Voice & Data. We placed the contents of the firmware zip file into a tftp directory and pointed DHCP option 66 to that tftp server and started the upgrade process. Oct 12, 2012 · I don't have any more hair to pull out! I've been stuck trying to register these phones for the last month or so. 1 IP Phone 7821, sip78xx. ALL of these attempts not fi Oct 13, 2023 · I'm anot able to get my phones registered. x firmware. The phones are physically not near one another and are in between the others that are working. All phones are correctly receiving their SEP configuration files. Missing functions such as transfer, hold. I have reset and deleted the phone and recreated it. Stay Connected Member Directory. I can go to the IPv4 setup on the phone, change TFTP server 1 from the PUB address to the SUB1 address and the phone will reboot with a previous config (2 lines; previous user's DN, and a general Mar 25, 2022 · A coworker recently bought a used Cisco CP-8845 in hopes to replace his current CP-6945. I'm able to ping and type in the IP address and it is registered on the CUCM but it still shows "Registration in progress. Joseph, Apr 4, 2024 · Setup: I’ve got a approximately 20 Cisco IP 7841 phones connected via PoE to the domain. If it gets registered, then this is the problem with only Auto registered 6921 phones not able to locate default config file "XMLdefault. the phone have been showing this message for more than 5 h Jul 1, 2019 · Only 8841 phones having this issue. The phone was registered but screen appeared to be stuck with no ability to access any menus. I have also assigned a DN to each number and associated Nov 26, 2010 · Hi All, I have added an IP phone manually to the CUCM, but the phone is not registering, when connected to the network, the phone displays cisco logo and then shows " MAC " address and a message " Upgrading " on the screen, how to fix this. There's a way to convert it to a 3PCC, but that would involve licensing to be bought from Cisco. 11-5-1-18 Cisco Learning Network Store Certification Tracker Cisco Learning Network Podcast. 5 running on ESXi host. However phone will not register until I unplug the phone and plug it back in. Jul 18, 2022 · I installed the phone like i would any other. 534C. Review the information and procedures in Phone Addition Methods to ensure that the phone is added to the Cisco Unified Communications Manager database. 136 IP Phone: 10. Mar 16, 2020 · Lets troubleshoot IP Phone long time stuck in registering state while CUCM publisher servers is down. plz help. Most probably it is due to the inspection. Also, I connected a computer to the internet Aug 16, 2020 · Hello, I'm having issues with the phones in the same cluster. Gets IP, can not ping. Buy or Renew. 5 a week ago. I then manually reset the phone with the 123456789*0# code and the phone went into upgrading mode. Cisco VoIP phone; 8851; Cause Dec 12, 2018 · Cisco IP Phone Firmware Support Policy 08/Jun/2019; Collect Collaboration Endpoint PRT File for 78XX and 88XX IP Phones 06/May/2024; How to Download Certificates from Cisco IP Phones 08/Aug/2019; Perform a Hard Factory Reset on an 8831 Series IP Phone 12/Jul/2018; Troubleshoot Cisco Phone 7800/8800 Series Intermittent Registration Issues 10/Nov Hi, we just installed a Cisco sf302-08p switch on a new location and attached some Cisco 7911 and 7906 phones. 06:10:48. Some phones come up in a reasonable amount of time but most of them are taking anywhere from 30 minutes Dec 12, 2024 · Phones in VLAN 16 register correctly and receive their numbers, but devices in VLAN 17 are stuck in a "Phone is Registering" loop and fail to register. Method 2: A 16-digit activation code is required during the phone registration. Thanks. Use the show ephone registered command to display the status of registered Skinny Client Control Protocol phones. Once it retrieves that file it will register with the call server specified in that file. IHas anyone seen this behaviour version 7 windows. If this is not done, the phone won't move to MRA registration mode. 934: TFTP: Looking for CTLSEP001E7AC3C375. 168. Confirmed phones are config'd properly in CUCM. Phones network settings are correct. the reason for this is that the phone thinks it already has a trust setup with my lab CUCM, and therefor it will not overwrite unless removed from the phone with the prod CUCM. Originally, when the phone came onlin Feb 25, 2012 · Hi All I am not a too much cisco expert and i would like some assistance on this problem. . I tried 3 different phones (made sure to delete the other profiles). CUCM has registration and IP status as unknown for this phone. Also, I can see that it is getting an IP address from the DHCP lease. Mar 11, 2019 · Thanks you for your answers, however somehow the issue has resolved by itself :) I let the phone try to register over night, and next morning it was registered :) and now there is no problems Mar 17, 2019 · I have a version 8. 12900-21. It has a correct IP from DHCP as well as the proper TFTP, DNS and Default Gateway from DHCP. 0-P1-1S phone midlet before finishing the CUCM registration. However Option 150 is on the Windows server. It also shows an IP address that I cannot connect to. I cannot make or receive calls but the phone will ring. voice register pool 3 id mac 701F. If I change it to Secure or Secure with LSC and apply config, the phone gets stuck on registering and the only way to recover it is to do a hard reset. 2) Also Make sure SIP/SCCP Inspection is disabled on the firewall. their 7945 phones not having any issue. e. On Cucm it shows rejected. 20. 23033-1. 7. 0 before and have the "old" config still active (because they never registered to the new cluster). I cleared the MAC address on the port where this phone is connected, reset the port, and checked the VLAN where the phone is getting connected. It gets stuck to registering and gets rejected after the phone reboots. There are two main categories of failures that can affect IP phone registration. The 5th has no light. We successfully upgraded our CUCM from 11. I tried to force unregister in ephone and re-register one of them (a 7941) without success. EN US. 143 CUCM SUB: 10. CME version is 4. Now the phone sends the second keepalive at 115 seconds and it gets dropped in the network. Tutorial on telephone hitches Oct 15, 2022 · Trying to register with CME - 7811 IP phone. 01 seconds(100 ms). 21900-5 and it's stuck on the final file of a load pack, hoping someone can help/shed light. I have setup a UC540 voice with 10 cisco ip phones in a client's office and everything work fine. first timer. The phones get power and also get an IP address from the DHCP server on the router. They have a common user id and password which they use to login to the phones. When the phone shows the Directory number, the phone was successfully registered. xml Phone display stuck on registering. Performed successful ping test from Core Node switch to IP address of voice int VLAN. Nick. IP Phone 7821, sip78xx. esxi on G8 server and all my service ru Dec 16, 2020 · Hello friends, I bought some new stock phone, model 7942G & 7962G, I have a amazing problem when I want to register my phones! I will say a brief of my network structure and my problem here , maybe someone can help me I can go out from this hell I have : 1. It just keeps getting its files from the tftp server in a loop every 3 minutes. 1(3) sr4d The above just repeats until the phone forces itself to restart and then get stuck on registering again. TFTP. Level 1 Options. Try to register now. CUCM 11. 23900-10. IP Phone: 10. Jun 25, 2007 · According to CME Ver 4, it says this phoneset is registered, but the phone itself is stuck at "REGISTERING" Anyone seen this before? Jan 7, 2021 · your phone should have TFTP server information 192. cop. The phones are stuck on registering. For SIP phones: Use the show voice register statistics command to display statistics associated with the registration event. The phone grabbed the term41. Sep 28, 2012 · Cisco IP Phones Take Too Long to Register. 4 of the phones powered on and worked fine. Resolutions: • Try another port in your office (other wall jacks may have appropriately assigned After the certificates get installed, the phone defaults to Cisco 8845 Non-Secure Security Profile. Supported Phones. Cisco IP Phone Always Get Registered to the Publisher Server. The phone was actually supposed to be used in Location B (Another cluster). The phone display says “Registration in progress”. Now we’re moving away from hard phones for many roles and, to be honest, moving away from Cisco for a lot or voice stuff. 48. Jun 14, 2019 · I have been adding Cisco phones to my network without any problem. 5. In this case what they normally does restart the whole esxi server. There is a long pause before it will dial out and connect the call. 7 CME 12. During the week, no user reports the problem. My voip phone is taking a really long time to make phone calls. It should be a CP-8841-3PCC. but still. The phone will receive an IP but I see the following in CUCM, I have 1 DN assigned to the device. LOCALCONNECT FAILED. when i checked i found taht none of the phone shows active and standby server. After that, the line buttons flash amber briefly, then the screen flashes very briefly (blank, ju Jan 8, 2015 · Hello! I went through the factory reset process for a 7965G phone, and the process looked normal up to a point: After entering the reset code, the line buttons flash red (one after another, in order). It would stay at "Detecting network". Besides general troubleshooting issues, you'll also have to reset your phone to configure brand new phones, reassign a phone to a new user, use it with a new phone service, or set it up with a new Internet connection. The t May 1, 2014 · 4. 11900-3 I've researched this a bit and found the below matrix but I've never loaded those CM Device packs. Mar 14, 2017 · I just migrated our facility from an outdated PBX system to a new Cisco VoIP system. 1. debug tftp event/packet 5. 3, phone load is Nov 8, 2023 · Hi All CUCM version 14. Other VPN phones working, however, did not change these profiles. Environment. Versions and Addressing CUCM 11. It boots up and shows the message “unprovisioned” with a spinning circle in the top-right. No dial tone. Jun 9, 2015 · Well, many times we see even in cucm, we have the configuration setup properly but still the phone does not register. Get "version error" on the Cisco IP Phone screen When Try to Register. Those are enterprise models only able to be registered to CUCM. Please downgrade firmware and check. If so please check if Port SCCP and SIP Ports are not blocked in firewall. I tried manually registering - Same Behaviour no help I tried to delete the old config and tried making the new phone config and was still IP phone was not getting registered. Once I plug it back in it will complete registering. CM is version 10. It looks like I have enough licenses, It obtains and IP address but, I can not web to that URL. Phone is unresponsive. All services are running on CUCM and all 7841's were imported via BAT file. After that, the line buttons flash amber briefly, then the screen flashes very briefly (blank, ju Jan 24, 2013 · I have also pulled logs for this phoneplease check below SDI logs. As I said, some of the phones register without issue. Versions of our hardware are as follows: IOS 15. luckily it was on the list to replace since it was old. 47. I have other phones of the same type at this site that are working. When we landed this first batch of phones we are seeing long delays in phones registering with the subscriber back in our data center. The errors im getting on the phone itself is Telephone service unavailable, and the phone is stuck in a "phone is registering" state. The phone is auto registering with DHCP, It retrieves all the IPV4 information, plus the TFTP servers. 6. CUCM SUB: 10. It got auto registered. User reports "My phone is not working. We have a 8861 phone deployed at one of the locations. Mar 17, 2019 · I have a version 8. Any way to fix this without retrieving t Jul 11, 2022 · Solved: I am trying to register a Cisco IP phone 8865 with sip8845_65. Regards, Ronak Agarwal May 2, 2025 · When attempting to register a phone, TelePresence device, or Cisco Webex ATA devices to Webex, a customer may receive errors such as the following: 'Not able to connect to Webex service' Warnings that an NTP (Network Time Protocol) server is unreachable; their time may be set to a day from November 2015; a certificate error; security error Apr 18, 2016 · 1. I verified the following is correct: Auto-registration is disabled on Cisco CallManager. I'm not onsite so I cannont The duplicate IP addresses is something all Cisco phones seem to have; after a reboot due to failed registration the phone will reject the DHCP suggested IP address and ask for another. Same network. The problem still persisted. If the CUCM can't be found through DNS the phone won't register. But according to my wireshark log it never even tries to register. sh run file atta Jan 6, 2015 · Hello, we’ve inherited some Cisco 7941 phones and one of them says it’s configuring IP but never actually configures it. 21900-7. Call Manager shows an Unregistered status. Two are stuck on "registering IP". Can anyone help me , I didn't install cme full 10. Jun 12, 2009 · The phone downloads it's configuration from the CUCM, but somehow it's just stuck on "registering". 3 buttons down both the right and left side are green and the 4th is amber. , the signaling necessary to allow for normal telephony operations. They missed so many opportunities during 2020 to step up and make a product people would actually like using for WFH and onward. " TimothyTidwell. I've upgrade to 10-3-1SR5-1 and the phone again shows it's registered but still will not display anything. 31. After a phone (any phone model) is configured for a new build the screen is stuck on registering. If TFTP services are working fine then next, we will erase the ITL and CTL files in the IP phone because it takes the previous configuration of Call Manager. I have one phone that is displaying "Detecting Network," but does not connect up. I am new to Apr 5, 2019 · I'm anot able to get my phones registered. This is the web interface from a working phone on the network. y Dec 20, 2010 · Hello, registration of some 9971 phones in a fresh CUCM 8. This document describes troubleshooting process for Cisco Phone 7800 series registered on Cisco Unified Communications Manager (CUCM) intermittent unregistrations caused by network problems. Now the phone is connected to Switch in Location B. Since then, they cannot get an IP address neither from the local or the remote dhcp servers and thus they cannot register with CME router; relay for dhcp is configured on the remote router. Feb 11, 2019 · 1) Is there a firewall in between CUCM & Phone. I am running CUCM 8. 1 Jul 5, 2022 · I have a CP-8945 VoiP phone that was previously used. If the thought that a phone can't register because of network congestion passes through someone's mind, they don't understand how congestion works. I tried a factory reset. I have done the factory reset. 5 and downloaded a firmware of IP Phone 8841 SIP and completed configuration but the phone is showing always (Phone is registering) on screen. Now the phone increases it's REGISTER retry interval to . 10. FD0A type 7821 number 1 dn 15 -----voice register dn 22 number 222 name phone2 . I have no idea why, but thought it would have been short circuited due to being PoE. if you have physical access to the phone click the settings button then select admin settings then status. The display on the phones are saying "Registration in progress" This happend when i installed new devicepack. cnf. Working phones on the network are all running 14. TFTP is setup on the CUCM PUB. Phones symptoms are no dial tone, but it registers an IP address and immediately goes to an non-provisioned state. 0 environment fails constantly. 5 and have several 8831 Conference phones running without issues with firmware load sip8831. esxi on G8 server and all my service ru Jan 6, 2016 · They simply state "registering" on the LCD screen. Dec 15, 2021 · This is the web interface on the non-working phone that is asking for an activation code. 26169-1. but the 8945 phones are not registering itself into local SRST mode. They just sit with the message on the screen of "Phone is registering". The delay in between main and remote sites is approximately 70ms. I can succesfully connect fro Nov 15, 2022 · You could also restart the Cisco TFTP service on the node being used as. Useful debugs 3. 5 . It sits there saying Discovering Network" (previous firmware displayed "Registering"). Nov 15, 2022 · 5. if it is happening only for some phone which are having the firmware SCCP11. When changing to connect another SSID and the connecting back former SSID it works. The same phones often experience this issue, although the other phones report no problems. any help is highly appreciated. All phones are plugged into same switch and all phones worked before move. Jul 9, 2021 · However my voip phone continues to say registration in progress. Jan 8, 2015 · Hello! I went through the factory reset process for a 7965G phone, and the process looked normal up to a point: After entering the reset code, the line buttons flash red (one after another, in order). I'd like to reset the phone in the gateway. Dec 13, 2013 · When the router connectvity to Server fails (via E1) . 677 |EndPointTransientConnection - An endpoint attempted to register but did not complete registration Connecting Port:2000 Device name:SEP68BC0C812F79 Device IP address:20. I see that you're planning to register it to a 3cx. tlv *Dec 24 19:14:07. I was able to change all the information for a new End User. 0(4) and ASDM 6. 14098-1. Nov 19, 2012 · Hi all, I had some IP phones configured on remote sites working fine until I upgraded the firmware. Both phones are in the same device pool and share the same srst reference. But after the weekend, we get ready to hear complaints from our collegues. tar . Aug 31, 2007 · Hello . Performed successful ping test from CUCM to the phones while phones were located at *location X* 8. Jan 13, 2012 · Hello. What can I do to fix the issue? Heres a picture of the store phone for proof. 0. then all 8841 phones gets register back. May 27, 2021 · If the IP phone is stuck in registering mode, then it means it is not communicating with the Call Manager so we will check the TFTP server. Answered by Nick in 7 mins 7 months ago. then again after one day or one week or 2 Apr 4, 2010 · For SCCP phones: Use the show ephone registered command to display the status of registered SCCP phones. This document discusses and solves the most common problems that cause Cisco IP phones to fail to register with the Cisco CallManager. o. Sep 17, 2015 · Solved: I have a new Cisco 8851 phone that wont register. 0 default-router x. We have other 7962 phones on the cl May 24, 2022 · Hi! I have 8 virtual machines running because i own a store and recently the cisco 7940s stopped working at the 8 locations. The phones ran without problems in another CUCM 8. Feb 26, 2018 · Solved: Hello Cisco 7945 Phone is keep on "Registering" IP phone gets correct IP details including tftp IP address I have attached the debug tftp events and packets output. Versions and Addressing. In order to see the MRA log in screen, reset the Service mode. sgn". I added it to CUCM (ver 12. 3, phone load is Nov 21, 2017 · I have 2 Cisco IP phone model cp-7821 with the following configuration: voice register dn 15 number 115 name phone1 . Sep 19, 2016 · Cisco recommends that you have knowledge of these commonly used CUCM features: Phone Auto-registration; User Self-Provisioning; Mixed mode Cluster Security Mode; User templates; Components Used. That is something the CCNA guy should have realized. Use “**#” to unlock your phone and delete the CTL & ITL files. The problem is Jun 17, 2009 · I moved 6 7960's from one location in an office to another. So, we updated the TFTP address in the "Settings" of phone and shipped it to Location B (which we usually do). Could someone please help in setting up the device registered? some of the Cisco IP phones are not getting registered to the cisco call manager. FC3F type 7821 number 1 dn 22. Both servers have also been restarted after-hours. 62. Exmaple. went into phone settings > security configuration > trust list > erase ctl/itl files. Jun 12, 2009 · Buy or Renew. We saw some recommendations to factory reset but this removes the phones provision after rebooting. SCCP Phone Registration Issues. (Cisco phones are imfamously (notoriously) difficult with integrating to non-Cisco call managers. 11900-12 with DevPack v9. Dec 2, 2009 · I have a brand new 7941G phone that we attempted to change from SCCP to SIP for testing. 12-0-1-11 on CUCM 10. Causes of IP phone registration failure. 0 255. They have successfully registered but the confugured locale have not been applied. Hi , I trying to register new 7911G Ip phones to the call manager but IP Phones are getting stuck in Registering mode and keeps on showing registering message on display . in HCS it is effectively unregistered: Real-time Device Status Registration: Unknown IPv4 Address Dec 16, 2020 · Hello friends, I bought some new stock phone, model 7942G & 7962G, I have a amazing problem when I want to register my phones! I will say a brief of my network structure and my problem here , maybe someone can help me I can go out from this hell I have : 1. Nothing. in here look at status messages see if you see DNS Timeout messages, check ethernet settings under the admin menu look t IP and NS assignments make sure you see a valid DNS server assigned. The phone is used by the Command center team. keeps showing registration in progress. CUCM PUB: 10. I've done factory reset by 123456789*0# combination, the phone began repeatedly reboot with several mi May 3, 2016 · I am running into an issue where our first Cisco 8811 to be added to CUCM is not registering properly. Likely Data VLAN correctly assigned, but no voice VLAN assigned to the port. I believe this is happening to all phones. We have IP phone previously configured and was working, but then disconnected for a while. Sep 12, 2015 · We have a set of new 8841 phones that re-register when going off-hook/on-hook. xml. I've tried downgrading to 10-3-1SR4-2. 9-4-2SR1-1S. It will be well appreciated, thanks. The IP phone does not display a registered message, but the IP of the phone with the active and inactive load ids is displayed on the page of the phone in CUCM. I have unplugged the phone and plugged it back in. 143. Dec 8, 2017 · I have a 7965 phone that has registered to a Cisco 3945 in SRST mode. Phone stuck on registering. status message shows reg send failure register. The log of the phones shows the following: 21:08:06 Oct 10, 2013 · I've got an issue when trying to log into Extension Mobility on a 6921, Extension Mobility is enabled and the MAC of the phone is registered with Call Manager When powered on, the phone boots and registers with the Call Manager. What’s strange is that I’ve switched out this specific phone with another and the same thing happens; I’ve then placed this phone in question in a different office, connected it and it has no problems configuring the IP. I was already on a recent DevPack but this Sep 9, 2016 · Navigate to the security settings on your phone, the location can vary depending on the phone model. the phone will now reboot and download ctl itl for the appropriate new CUCM VLAN assignment is not correct . Procedure: - I've installed latest device pack of the cisco phone (cmterm-devicepack12. When it launches its registers the recycles over and over again it will not register. 19,826 satisfied customers. Thought I'd post here to see if anyone as seen this behavior from these phones. Create 6921 phone manually with MAC address which creates this phone specific configuration file. Pls can so Cisco Unified Communications Manager Phone Registration Problem ThephoneisnotregisteredwiththeCiscoUnifiedCommunicationsManager Solution Nov 19, 2012 · Hi all, I had some IP phones configured on remote sites working fine until I upgraded the firmware. cop) Sep 18, 2016 · 1. 0 Phone Firmware sip88xx. Sep 5, 2017 · On resumption on a Monday after a long weekend, 3 Cisco IP Phones got stuck on registering. I am running CUCM v9. My call manger version is 4. 1 option 150 ip y. However i cant get the IP Softphone to work from the manager's laptop at home. Jul 31, 2019 · On the screen of the phone it is saying: registration in progress it has been doing this for a while and I think I am stuk in a loop. Can any one give me a lead on this please. The information in this document is based on CUCM 11. Try changing network port of the non working phone to working phone and check. These phone models have the webgui ready and accessible to register it to a third party sip server. 219: TFTP: Looking for CTLSEP2C01B5E6E361. I have a problem with 7911 IP phone. The registration is done automatically. 2 is registered without problem. Diagram/Flowchart representing, CISCO IP Phone Boot UP Process: [DOWNLOAD THE ATTACHED PNG FILE @ LAST] Mar 9, 2011 · We have a meeting room with a 7941 phone in them, this phone is not used extensively however after say a week you will go to use the phone it it will be stuck with the message on the screen 'registering IP'. I know that network jack works fine because I've tested two laptops on it and another CP-8841 that has already been configured. Sep 7, 2023 · Hi all, I've got a 7961 phone I'm attempting to register with a 2851 ISR running CME (old platform I know), having a bit of trouble getting the phone to register properly. 02 seconds (200 millisecond). 1(3). y. 9-4-2SR2. This happens on all phone models and on Sep 17, 2014 · We have 8-10 Cisco 7942G phones out in the field that our Sales Managers use in their offices and the are all set up the same. not sure on what to do . The Cisco IP Phone is not receiving the IP address, subnet mask or default router address. some of the Cisco IP phones are not getting registered to the cisco call manager. On this new phone that is deployed , when they try to login using the user id and password, t Sep 4, 2012 · Hi, I'm trying to get a 9971 working with CUCM 8. If this is happening a lot, there is a connectivity issue somewhere between the phones and the call server. We bought 5 new 7841 phones from Cisco and someone from Cisco did the License part for me. Feb 1, 2023 · We are having issues with phones in some remote offices - Cisco 8811’s and 8851’s are constantly registering and the screens are blanking out, but our Cisco 7841 phones are not doing the same thing. 9-3-3-5. 9. load file when it was originally plugged into our network. In the phone's current firmware there is no option 150. Upon checking the network step ipv4 setup IP go 2. TFTP is a critical service for IP Phones. The phones pull an IP address, switchport is up/up and CUCM can ping the device yet they are not registering. x. Can someone please look over my configures and point me in the right direction. I have installed 2 new 7911 IP phones and registered it on UCM 8. One of our new Sales Managers however, received his phone plugged it in, and the phone just sits on the Registering phase on the screen. On 78xx IP Phones Mar 6, 2024 · Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and this seems to happen randomly (According to customer) without any changes\\touched to the equipment\\network. Expert. May 24, 2018 · Solved: I have a new Cisco 8832 conference phone which is not registering with the CUCM 11. In CUCM I bring up the phone and it shows… Registration: Rejected IPv4 Address: 192. Verify that the phone has registered. 2. debug ephone register mac-address <MAC of the Phone> Note:Post any configuration change make sure you create a new configuration file using the Oct 11, 2016 · 8841 and 8861 - Cisco Phone Stuck at Registering or Discovering Network. 2. Cisco phones causing excessive DHCP requests. Solution. These phones have been working for the May 7, 2023 · Hi all, I cannot get my phone registered, The display says Registration in progress, I recently changed my 7821 model phone from a different physical location now after connecting it got stuck with this message need assistance to solve this issue. Chinese; EN US; French; Japanese; Korean; Portuguese; Log In When i tried changing it to voice vlan the IP phone is not registering and the IP phone is getting the IP from Data vlan instead of voice vlan. After all had been done, I connect the new phone to the network and nothing. 31 Device type:434 Reason Code:27 Protocol:SCCP IPAddressAttributes:3 LastSignalReceived:StationResponseTimerType StationState:wait Jul 5, 2012 · I did it, I had to change the ip address of the UC500 reflecting the new subnet, from the orinal LAN I can ping both the new ip address and the service engine no problem, but the phones got stuck on registering. Confirmed phones are config'd to utilize DHCP and that phones are being issued IP's by DHCP. Aug 27, 2015 · I have a phone that in CUCM says that it was rejected. Step 2 Are one or more phones registered in the Cisco Unified CME? • Yes—Go to next step. loads file serveral time Nov 23, 2014 · Total SIP phones registered: 2 Total Registration Statistics Registration requests : 2 Registration success : 2 Registration failed : 0 unRegister requests : 0 unRegister success : 0 unRegister failed : 0 Attempts to register after last unregister : 0 Last register request time : Last unregister request time : Register success time : Feb 1, 2018 · I did configuration to 2911 router as CME 10. 3) Move one of the test phone to Same subnet as CUCM and try registering phone there. In CUCM the status is showing as Not Found . 8811 Phones Stuck on "Registration in Progress. 153. Regards Cleetus Apr 15, 2020 · Keep in mind that registration enables a phone to process call control information, i. I have transferred the phone load via TFTP to CUCM along with the device pack (Pub and Sub). 8800 series desktop phones, including the 8811 Jan 15, 2020 · The phone was using 10-3-1SR4b-1 firmware. Im running cucm version 12. 10-3-1-12. We would like to show you a description here but the site won’t allow us. Certain models will have a “reset security settings”, others will require you to navigate to the CTL & ITL files manually. May 16, 2016 · Possible causes include device power outage, network power outage, network configuration error, network delay, packet drops, and packet corruption. In CME, when you shut the telephony service and no shut it again, it refreshes the configuration that it presents to the phone. The Cisco IP Phone is not receiving the Apr 24, 2025 · Depending on how your administrator configures your phone on the call control system, you might use one of the following methods to register your phone: Method 1: No action is required during the phone registration. Ip dhcp pool local phones network x. Sep 10, 2024 · A Cisco IP Phone can register with a Cisco Unified Communications Manager server only if the phone is added to the server or if autoregistration is enabled. 0 IP communicator on CUCM 10. I am on CUCM 12. Right now I have an 8841 phone that is stuck on the black cisco screen. 2 but it is stuck at registering while the old 9951 with sip9951. if the phone takes IP through DHCP which is configured on Cisco switch or router you need the add the command in bold. The phone and the router's GigabitEthernet0/0 port are on a Catalyst 2960 with no special configuration, the switch is conne You can solve just most phone registration issues by resetting your phone and re-registering it with your cloud phone system. debug ip tcp transaction 4. Ashok. Have a question, My customer just plugged a phone to the Network and Its stuck in "configuring ip" we have auto-registration enabled, we have enough DNs available for this purpose, we issued a factory reset to the phone and we are still not able to register the phone correctly, it is a 7940 and we are running CCM 4. 20 Aug 29, 2017 · Cisco 8841 not registering at remote site, after profile change at HQ. 599: TFTP: Looking for May 22, 2019 · We are trying to deploy some Cisco 8851 phones at a remote site. I have attached debug output with "debug phone-proxy tftp" and "debug inspect tls-proxy" turned on, when the phone boots. Is it the problem ? Here is the configuration Feb 19, 2016 · The 8945 phone was first connected in Location A. default. These phones are DHCP enabled and receive their IP Address from a Windows 2016 Server. Tried configuring alternate TFTP on phone, phone stated could not find. Aug 12, 2020 · Hi All. Yesterday we were going to give this phone to new user, Jul 28, 2023 · This document describes how to begin troubleshooting an IP phone that goes unregistered or does not register with CUCM. maybe it was the switch so I took my office phone out and plugged this new one in. There is no Licensing issue but when I am trying to add a Cisco 7841 I can see phone displays "Registration in progress" and in CUCM it shows Registration Rejected. Enable, Configure, and Disable Auto−Registration Manual Registration (Add an IP Phone Manually) Problem Solution. Then either we reset the phone or restart the call manager service. Step 2. Please try to delete ITL file and check. Chinese; Feb 10, 2016 · This results in phone retransmitting the keepalive in . 074: TFTP: Looking for SEP001E7AC3C375. sgn. DHCP Option 150 is, in the simplest of terms, a mechanism on how to direct (or point) a Cisco phone to the correct TFTP server (where all the relevant files are stored). It is also possible to get this error if the Unified CM node is experiencing high CPU usage. Communities: Recursos Educativos | | Nov 19, 2012 · Hi, We have a couple of 7911 that get stuck in Registering, each monday. Regards Nitesh Jul 27, 2023 · The phone downloads custom ringtones (if any) from TFTP. 20 Troubleshoot Oct 5, 2022 · The phone display reads "Phone is registering" and will periodically loop through "Telephone service in unavailable". Jan 3, 2020 · Issue: New phone build not registering. 15900-66 ), then plugged it into a switch/switchport I’ve registered many phones on. It almost appears as it's trying to load the TSPM-1. 22900-11. These phones are supported. You can Feb 22, 2021 · So far its worked on everyone's phone that I have done. " If your network is congested to the point the phone can't pull an IP address, you have way bigger issues than a phone not being able to register. I have installed the device pack cmterm-devicepack8. 255. 3. tlv 072215: Oct 27 13:40:53. May 1, 2014 · After the phone finishes its boot process it displays a lot of parsing errors, it starts with: 316: ERR 19:59:31. cop) "Phone is Registering" This is just when it goes out to find its configuration file. 136. Do I need to install the usecallmanager patch? Is there a setting I need to change in the extension settings Aug 20, 2015 · Hello! I am trying to test the 8811 and 8841 model phones in my Call Manager environment but the phones will not register. The parameters for the phones are configured on a Cisco 3945 router. A DN profile is loaded onto the phone and I’m able to make/receive ca The SIP phone that I have registers quickly without a hitch but the SCCP phone will not register for me. what may be the probable cause. Dec 24, 2024 · Solved: Hello, i am trying to register some new phones to CUCME, and they are stuck on registering looking for these files CUCME# *Dec 24 19:14:06. Oct 13, 2016 · Solved: Why is a new Phone 8845 and it's not registering with the CUCM? CUCM version 10. I can see the phones from the switch in the CDP neighbours with the assigned IP address. after this the phone is just stuck on "registering" any help is greatly Oct 27, 2009 · Solved: Hi, I can't get a phone to register to the UC500, did a factory reset and get the following errors; 072214: Oct 27 13:40:52. The registration issue might be DNS related. Nov 23, 2018 · This document describes how to troubleshoot Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) Phone registrations issues on Cisco Unified Communications Manager Express (CUCME). This is my phone 7841, I am trying to get SIP firmware on there through my Tftp server but it seems to be stuk in a loop this is the loop it is stuk in: Connectio Nov 10, 2016 · This document describes troubleshooting process for Cisco Phone 7800 series registered on Cisco Unified Communications Manager (CUCM) intermittent unregistrations caused by network problems. Community. The Cisco IP Phone is not receiving the DHCP server address. However several new 8831 phones register and you can call them, but the keypad is stuck with the Cisco Logo Feb 22, 2021 · Recently a switch died and that lead to a certain user to lose connection, after changing the switch the phone would no longer register. It's the only phone out of 120 that has done so. voice register pool 2 id mac 701F. We are a full Cisco shop and using Cloudgenix to create our wan connections between sites. the phone connected to switches3905(SIP) and 6921(sccp) gets register into local srst mode within 2 minutes. CUCM cluster filled up the active partition to 98% after the upgrade and technical assistance center Cisco Unified IP Phone Resets Unexpectedly Ifusersreportthattheirphonesareresettingduringcallsorwhileidleontheirdesk,youshouldinvestigate thecause Customer: My Cisco phone gets stuck on registering with my new Comcast modem. I am trying to get a Cisco CP-8861 working on my CME although it is just stuck on Phone is registering. I have provisioned the device, added the extensions and it display's "Phone is Apr 18, 2018 · Register the phone again to the CUCM locally; Move back to a public network; Note: Remove the TFTP configuration setting from the phone, in order to move to MRA registration mode. We found that by doing a Supercopy of the device to a new identical model device with its new MAC address causes the original device to register. just stuck at detecting network. Jul 19, 2020 · I am trying to get a Cisco IP Phone 7821 to register to an Asterisk PBX. The Asterisk PBX is up and running on a virtual machine and I can make calls between softphones, but the problem is that Jun 17, 2009 · We have the same issue as you had but in our case it looks like the phone can not receive the CTL file from the ASA. aprqpkk fbzo buyqa iopxo ajmh cfhjb nnu dhmvgdk vzmmt tmmu