{"id":447,"date":"2025-03-11T11:23:38","date_gmt":"2025-03-11T11:23:38","guid":{"rendered":"https:\/\/svcmutual.com\/home\/?page_id=447"},"modified":"2025-03-11T11:23:38","modified_gmt":"2025-03-11T11:23:38","slug":"private-policy","status":"publish","type":"page","link":"https:\/\/svcmutual.com\/home\/private-policy\/","title":{"rendered":"Private Policy"},"content":{"rendered":"\n\n\n\n\n

Privacy Policy<\/o:p><\/p>

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This Privacy policy between SVC\nMutual Limited and you, constitutes our commitment to your privacy on our applications,\nadministrative records, websites, social media platforms and premises.<\/o:p><\/p>

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1.0 Your Privacy Rights<\/o:p><\/b><\/p>

This Privacy Policy describes\nyour privacy rights regarding our collection, use, storage, sharing and\nprotection of your personal information. It applies to the SVC Mutual Limited\nwebsite and all database applications, services, tools and physical contact\nwith us regardless of how you access or use them.<\/o:p><\/p>

If you have created a username,\nidentification code, password or any other piece of information as part of our\naccess security measures, you must treat such information as confidential, and\nyou must not disclose it to any third party. We reserve the right to disable\nany user identification code or password, whether chosen by you or allocated by\nus, at any time, if in our opinion you have failed to comply with any of the\nprovisions of these Conditions. If you know or suspect that anyone other than\nyou know your security details, you must promptly notify us at Company email\naddress.<\/o:p><\/p>

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2.0 Consent<\/o:p><\/b><\/p>

You accept this Privacy Policy\nwhen you give consent upon access to our platforms, or use our services,\ncontent, features, technologies or functions offered on our website, digital\nplatforms or visit any of our offices for official or non-official purposes. This\nPolicy governs the use of SVC Mutual Limited services and intervention projects\nby our users and stakeholders unless otherwise agreed through written contract.\nWe may amend this Privacy Policy at any time by posting a revised version on\nour website, or placing such notice at conspicuous points at our office\nfacilities. <\/o:p><\/p>

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3.0 Your Personal Information<\/o:p><\/b><\/p>

When you use SVC Mutual Limited\nServices, we collect information sent to us by your computer, mobile phone or\nother electronic access device. The automatically collected information\nincludes but not limited to- data about the pages you access, computer IP\naddress, device ID or unique identifier, device type, geo-location information,\ncomputer and connection information, mobile network information, statistics on\npage views, traffic to and from the sites, referral URL, ad data, standard web\nlog data, still and moving images.<\/o:p><\/p>

We may also collect information you provide us including but\nnot limited to- Full\nName (First Name, Last Name, and Other Names), Phone Number, Email Address,\nState & Local Government, Gender, Date of Birth, Location (Longitude &\nLatitude), Bank Verification Number (BVN), Transaction pin<\/span>, correspondence\nwith SVC Mutual Limited support services and telecommunication with SVC Mutual\nLimited. We may also collect information about your transactions, enquiries and\nyour activities on our platform or premises.<\/o:p><\/span><\/p>

We may also use information\nprovided by third parties like social media sites. Information about you\nprovided by other sites are not controlled by SVC Mutual Limited and we are\ntherefore not liable for how they use it.<\/o:p><\/p>

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4.0 What we do with your personal information<\/o:p><\/b><\/p>

The purpose of our collecting\nyour personal information is to give you efficient, enjoyable and secure\nservice. We may use your information to:<\/o:p><\/p>

–         \n<\/span>Provide SVC Mutual Limited services and support;<\/o:p><\/p>

–         \n<\/span>Process applications and send notices about your\ntransactions to requisite parties;<\/o:p><\/p>

–         \n<\/span>Verify your identity;<\/o:p><\/p>

–         \n<\/span>Resolve disputes, collect fees, and troubleshoot\nproblems;<\/o:p><\/p>

–         \n<\/span>Manage risk, or to detect, prevent, and\/or\nremediate fraud or other potentially prohibited or illegal activities;<\/o:p><\/p>

–         \n<\/span>Detect, prevent or remediate violation of Laws,\nRegulations, Standards, Guidelines and Frameworks;<\/o:p><\/p>

–         \n<\/span>Improve SVC Mutual Limited Services by\nimplementing aggregate customer or user preferences;<\/o:p><\/p>

–         \n<\/span>Measure the performance of the SVC Mutual\nLimited Services and improve content, technology and layout;<\/o:p><\/p>

–         \n<\/span>Track information breach and remediate such\nidentified breaches;<\/o:p><\/p>

–         \n<\/span>Manage and protect our information technology\nand physical infrastructure;<\/o:p><\/p>

–         \n<\/span>Contact you at any time through your provided\ntelephone number, email address or other contact details;<\/o:p><\/p>

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5.0 Cookies<\/o:p><\/b><\/p>

Cookies are small files placed on\nyour computer\u2019s hard drive that enables the website to identify your computer\nas you view different pages. Cookies allow websites and applications to store\nyour preferences in order to present contents, options or functions that are\nspecific to you. Like most interactive websites, our website uses cookies to\nenable the tracking of your activity for the duration of a session. Our website\nuses only encrypted session cookies which are erased either after a predefined\ntimeout period or once the user logs out of the platform and closes the\nbrowser. Session cookies do not collect information from the user\u2019s computer.\nThey will typically store information in the form of a session identification\nthat does not personally identify the user.<\/o:p><\/p>

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6.0 How we protect your personal information<\/o:p><\/b><\/p>

We store and process your\npersonal information on our computers in Nigeria. Where we need to transfer\nyour data to another country, such country must have an adequate data protection\nlaw. We will seek your consent where we need to send your data to a country\nwithout an adequate data protection law. We protect your information using\nphysical, technical, and administrative security measures to reduce the risks\nof loss, misuse, unauthorized access, disclosure and alteration. Some of the\nsafeguards we use are firewalls and data encryption, physical access controls\nto our data centers, and information access authorization controls.<\/o:p><\/p>

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7.0 How We Share your information within SVC Mutual Limited and other\nusers<\/o:p><\/b><\/p>

During your interaction with our\nwebsite or premises, we may provide other organisations, with information such\nas your name, contact details, or other details you provide us for the purpose\nof performing our statutory mandate to you or third parties.<\/o:p><\/p>

We work with third parties to\nperform SVC Mutual Limited services and implement its mandate. In doing so, a\nthird party may share information about you with us, such as your email address\nor mobile phone number.<\/o:p><\/p>

You accept that your pictures and\ntestimonials on all social media platforms about SVC Mutual Limited can be used\nfor limited promotional purposes by us. This does not include your trademark or\ncopyrighted materials.<\/o:p><\/p>

From time to time we may send you\nrelevant information such as news items, enforcement notice, statutorily\nmandated notices and essential information to aid the implementation of our\nmandate. We may also share your personal information in compliance with\nNational or international laws; crime prevention and risk management agencies\nand service providers.<\/o:p><\/p>

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8.0 Security<\/o:p><\/b><\/p>

We will always hold your\ninformation securely. To prevent unauthorized access to your information, we\nhave implemented strong controls and security safeguards at the technical and\noperational levels. This site uses Secure Sockets Layer\/Transport Layer Security\n(SSL\/TLS) to ensure secure transmission of your personal data. You should see\nthe padlock symbol in your URL address bar once you are successfully logged\ninto the platform. The URL address will also start with https:\/\/ depicting a\nsecure webpage. SSL applies encryption between two points such as your PC and\nthe connecting server. Any data transmitted during the session will be\nencrypted before transmission and decrypted at the receiving end. This is to\nensure that data cannot be read during transmission.<\/o:p><\/p>

SVC Mutual Limited has also taken\nmeasures to comply with global Information Security Management Systems (ISMS)\nstandard and we therefore have put in place digital and physical security\nmeasures to limit or eliminate possibilities of data privacy breach incidents.<\/o:p><\/p>

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9.0 Data Confidentiality Rights<\/o:p><\/b><\/p>

Your information is regarded as\nconfidential and will not be divulged to any third party except under legal\nand\/or regulatory conditions. You have the right to request sight of, and\ncopies of any and all information we keep on you, if such requests are made in\ncompliance with the Freedom of Information Act and other relevant enactments.\nWhile SVC Mutual Limited is responsible for safeguarding the information\nentrusted to us, your role in fulfilling confidentiality duties includes, but\nis not limited to, adopting and enforcing appropriate security measures such as\nnon-sharing of passwords and other platform login details, adherence with\nphysical security protocols on our premises, dealing with only authorized\nofficers of the Agency.<\/o:p><\/p>

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10.0 Links to Other Websites and Premises<\/o:p><\/b><\/p>

Certain transaction processing\nchannels may require links to other websites or Organisations other than ours.\nPlease note that SVC Mutual Limited is not responsible and has no control over\nwebsites outside its domain. We do not monitor or review the content of other\nparty\u2019s websites which are linked from our website or media platforms. Opinions\nexpressed or materials appearing on such websites are not necessarily shared or\nendorsed by us, and SVC Mutual Limited should not be regarded as the publisher\nof such opinions or materials. Please be aware that we are not responsible for\nthe privacy practices, or content of these sites. We encourage our users to be\naware of when they leave our site and to read the privacy statements of these\nsites. You should evaluate the security and trustworthiness of any other site\nconnected to this site or accessed through this site yourself, before\ndisclosing any personal information to them. SVC Mutual Limited will not accept\nany responsibility for any loss or damage in whatever manner, howsoever caused,\nresulting from your disclosure to third parties of personal information.<\/o:p><\/p>

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11.0 Governing Law<\/o:p><\/b><\/p>

This Privacy Policy is made\npursuant to the Nigeria Data Protection Agency (2023) and other relevant\nNigerian laws, regulations or international conventions applicable to Nigeria.\nWhere any provision of this Policy is deemed inconsistent with a law,\nregulation or convention, such provision shall be subject to the overriding\nlaw, regulation or convention.<\/o:p><\/p>

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12.0 Contact for Data Protection and Support<\/o:p><\/b><\/p>

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/p>

If you have concerns regarding\ndata protection or need our support, kindly send an email to dpo@svcmutual.com<\/span><\/o:p><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","ngg_post_thumbnail":0,"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-447","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/pages\/447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/comments?post=447"}],"version-history":[{"count":2,"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/pages\/447\/revisions"}],"predecessor-version":[{"id":449,"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/pages\/447\/revisions\/449"}],"wp:attachment":[{"href":"https:\/\/svcmutual.com\/home\/wp-json\/wp\/v2\/media?parent=447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}